All our products are covered by our 100% satisfaction money back guarantee.
You are also protected by distance selling regulations whereby you can order goods receive them and review them within 14 days.
Should you be unhappy with these goods or wish to return them they must be received in a re-saleable condition, made available for collection or returned to The Super Calorific Pellet Company at your cost. Refunds will be made once goods are received and you will receive notification of this.
Upon receipt of your goods please advise to the driver or call The Super Calorific Pellet Company as soon as you note an issue or problem with your order and will work with you to remedy this.
For national deliveries using a pallet courier we will arrange for collection and refund your order value less the cost of collection. Your statutory legal rights are not affected by this policy.